Can we cancel or change your order?
We usually only have around 15 minutes to cancel an order once it has been placed, however we cannot guarantee that we will be able to do so. Please keep in mind our opening hours as we will not be able to process any cancellation requests outside of these times. We would always recommend giving us a call when you need to cancel your order as we may not be able to answer your email straight away.
If you do need to email us to cancel or amend your order you can do so here; under 'reason for contact', please choose 'canceling or amending an order' to give us the best chance of getting to your message quickly. Please note, although we try to fulfill all cancellation requests we are not always able to do so especially in busy times such as Black Friday and Christmas.
If your order has already been dispatched, you will need to return all the items in the order. You can use our free Collect+ returns label or Royal Mail pre-paid returns label in the UK. If you are outside the UK, you can use our Rebound service. Please note the postage cost will be at your own expense. The items must be in their original condition and will be inspected once we have received them.